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Which frameworks are often associated with IT service management best practices?

COBIT and Agile Development

ITIL and COBIT

The choice of ITIL and COBIT as frameworks associated with IT service management best practices is significant because both frameworks are widely recognized and implemented in the field of IT service management (ITSM).

ITIL (Information Technology Infrastructure Library) emphasizes a structured approach to IT service delivery and aims to align IT services with the needs of the business. It provides a comprehensive set of practices for managing IT services, focusing on service lifecycle, service strategy, service design, service transition, service operation, and continual service improvement. Adopting ITIL can lead to improved efficiency, reduced costs, and higher customer satisfaction through better service management practices.

COBIT (Control Objectives for Information and Related Technologies) complements ITIL by focusing on governance and management of enterprise IT. It provides a framework for developing, implementing, monitoring, and improving IT governance and management practices. COBIT emphasizes the importance of balancing risk and benefits in IT decisions, thus ensuring that IT investments align with business goals.

Both ITIL and COBIT work together to enhance the overall management of IT services, facilitating a comprehensive approach to service excellence and governance. This association makes them the go-to frameworks when discussing best practices in IT service management.

The other frameworks mentioned have their own merits in areas like project

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Lean Management and Six Sigma

Scrum and Kanban

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