Rock the ITGSS 2026 Tech Specialist Exam – Command Your Future with Confidence!

Operational controls in IT services refer to the procedures and policies established to oversee the daily operations of an organization and to manage potential risks that may affect service delivery. These controls are vital for ensuring that an organization's processes are reliable, efficient, and comply with relevant regulations or standards.

Implementing effective operational controls helps maintain consistency in services, contributes to the achievement of organizational objectives, and enhances the overall quality of IT service delivery. They can include a variety of practices such as user access controls, incident management processes, change management, and performance monitoring, all designed to mitigate risks associated with operating IT systems.

The other choices do not accurately describe operational controls. Promoting aggressive marketing is not related to the day-to-day management of IT services, while guidelines for setting up new hardware focus only on one aspect of IT operations and do not encompass the broader range of policies necessary for operational controls. Finally, the notion that operational controls are only applicable to large corporations overlooks the fact that businesses of all sizes can benefit from having structured processes and policies to manage their IT environments effectively.